Course Description
Dynamics 365 Expert
Course curriculum
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2
Base Setup
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Installing the DXC Field Service Accelerator
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DXC Field Service Accelerator Managed Solution - Release 1.1.2.0
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DXC Field Service Accelerator Flows Solution - Release 1.1.2.0
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DXC Field Service Accelerator Managed Solution - Release 1.1.1.1
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Install the DXC Field Service Accelerator Flow(s)
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DXC Field Service Accelerator Flows Solution - Release 1.1.1.2
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DXC Field Service Accelerator Flows Solution - Release 1.1.0.6
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DXC Field Service Accelerator Woodford Project
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Field Service Accelerator App
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Accelerator Settings
FREE PREVIEW
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3
Legacy Solutions
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DXC Field Service Accelerator Managed Solution - Release 1.1.0.9 (based on Field Service v8.8.0.88) on 8/07/2019
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DXC Field Service Accelerator Managed Solution - Release 1.1.0.7
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DXC Field Service Accelerator Managed Solution - Release 1.1.0.5
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5
Case/Contract Structure
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Case/Contract Structure Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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6
Case Financial Summaries
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Case Financial Summaries
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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Known Issues/Gaps
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7
Case/Batch Invoicing
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Case/Batch Invoicing Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Components
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Solution Artefacts
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Known Issues
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8
Case SLA's enforcing Work Order Time Window
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Case SLA's enforcing Work Order Time Window
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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9
Booking Status Progression
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Booking Status Progression Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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10
Custom Instructions
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Custom Instructions
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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Known Issues/Gaps
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11
Time Limited Skills
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Time Limited Skills Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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12
Shifts and Rotas
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Shifts and Rotas Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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13
Dependent Cascading Scheduling
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Dependent Cascading Scheduling Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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14
Schedule Board/Assistant, Multi-Resource Scheduling and Scheduling Alerts
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Pre-Requisites
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15
Multi-Resource Scheduling
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Multi-Resource Scheduling Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Solution Artefacts
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16
Quick Scheduling
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Quick Scheduling Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Solution Artefacts
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17
Scheduling Alerts
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Scheduling Alerts Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Solution Artefacts
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18
Warehouse Inventory Auto-Replenishment
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Warehouse Inventory Auto-Replenishment Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Woodford Setup
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Solution Artefacts
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19
Customer Portal
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Creating and Updating a Case Example
FREE PREVIEW -
Self Scheduling Example
FREE PREVIEW -
Overview
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Details
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Components- Create Case
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Components- Self-Scheduling
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Solution Artefacts
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20
Offer to Subcontractor
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Offer to Subcontractor Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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21
Subcontractor Portal
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Subcontractor Portal Example
FREE PREVIEW -
Overview
FREE PREVIEW -
Details
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Components
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Solution Artefacts
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22
PMP - Preventative Maintenance Plan - BETA
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Preventative Planned Maintenance Overview
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Details
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Solution Artefacts
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23
Custom SLAs Feature
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Customer SLA Feature Overview
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Details
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Components
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Solution Artefacts
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24
Warranty Feature
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Warranty Feature Overview
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Solution Artefacts
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